We do not recommend Century City Baths for your bathroom remodel.
They presented themselves as professional, responsive, and reliable—right up until we signed the contract and the 3-day cancellation window passed. After that, communication became nearly impossible.
Kevin, the sales representative and our only point of contact, completely disappeared. We couldn’t reach him to confirm details or ask questions before the project began.
Once the work started, a team of subcontractors (not Century City Baths employees) showed up. No one from Century City Baths ever came to oversee the job. The subcontractors did a decent job, but there were days only one person would show up, and a few, no one. Mismanagement by Century City Bath in ordering materials also caused delays. The project ended up taking over twice as long as originally promised. Not ideal when you’re talking about your primary bathroom.
After the remodel was completed, someone from the company finally appeared—to collect the final payment, ‘inspect’ the work and tell us about the “lifetime warranty.” Within days, we contacted them because our new freestanding tub had not been properly sealed to the floor and was completely unusable.
That was a month ago.
Since then, they’ve scheduled three separate appointments to fix the issue—and failed to show up every single time. No calls, no updates, no apologies.
We spent tens of thousands of dollars on this bathroom, and we still cannot use our bathtub. The lack of accountability and follow-through is unacceptable.
We’re continuing to pursue a resolution, but we strongly recommend you avoid this company. Save yourself the frustration and disappointment.
